| 1. Be caring |
11. Be sensitive |
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| 2. Be patient |
12. Be alert |
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| 3. Be nonjudgmental |
13. Be observant |
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| 4. Be a good listener |
14. Be calm |
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| 5. Be matter-of-fact |
15. Be slow moving |
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| 6. Be loving |
16. Be consistent |
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| 7. Be reassuring |
17. Be predictable |
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| 8. Be comforting |
18. Be helpful |
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| 9. Be organized |
19. Be honest |
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| 10. Be flexible |
20. Be kind |
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